Support, with care.

Talk to a person.

For help, email google@remej.dev. Support is handled by Reme Le Hane in South Africa. Include your app version, iOS version, what you tried, and any warning text that does not contain personal information.

Trouble importing?

Select an official Instagram export rather than screenshots or a copy of your profile page. Check the app's import preview for supported files, warnings, and whether followers and following were both included. Export formats may change; an unsupported or incomplete file may not import as expected.

Review coverage before drawing conclusions: missing or partial data does not prove someone is absent. Exports cannot establish a block, deletion, rename, or the exact time a relationship changed.

Looking for a purchase?

Apple handles payments; Kinship uses RevenueCat to check access. If a purchase is available in your version of the app, check that you are using the Apple Account used for the purchase and look for the in-app Restore Purchases option. Restoring depends on App Store and purchase-service availability.

If you cannot find the option or access is still missing, email support with a description of the issue. Do not send a password, full receipt, or payment details by email.

Your data matters.

Kinship processes selected export data locally and keeps imported history on your device. App data may be included in iOS or computer backups, while Apple and RevenueCat separately handle purchase-related data. Read the privacy page for details, or email google@remej.dev with privacy or deletion questions.